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Retail Manager

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This is a great opportunity to become a part of Portonovi Resort team.

Retail Manager job description:

  • Responsibility for managing all retail functions throughout Portonovi Resort.
  • Management of all operational issues that ensure compliance with all standard procedures.
  • Resolves guest complaints and finds appropriate solutions for both parties.
  • Responds to members' complaints and suggestions in a timely manner.
  • Supervises all areas, ensuring that everything is well maintained and in good condition.
  • Manages the budget, manages financial documentation. Supervises the issuance of goods and ensures the effectiveness of control measures.
  • In charge of sales and ensures the fulfillment of goals and profits.
  • Approves maintenance and renovation works and supervises them.
  • Manage all retail operations in Portonovi resort including:
  • Overall operation of each retail outlet
  • Quality of operation of each retail outlet
  • Staff behavior and appearance in each retail outlet
  • Follow up on monthly payments
  • Follow up on outstanding payments
  • Follow up on contract obligation
  • Support tenants in their need and requirement from Portonovi resort, various departments
  • Ensure smooth   and professional communication is maintained between retails and Portonovi resort
  • Timely inform retails on every update on Portonovi operation
  • Control of business vision through long-term strategic planning and delivery of business plan.
  • Responsibility for public relations and marketing activities.
  • Resolving complaints and requests for the service of F&B tenants and must be familiar with the terms of the F&B lease.
  • Understands and communicates the overall retail strategy and priorities to existing and potential space tenants.