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Job description:
Lifestyle Services Manager is one of the key persons to execute PRMC’s Vision of providing the ultra-luxury experience to all of our stakeholders;
- An eye for detail kind of a person with readiness and eagerness to please and improve the overall emotional/experiences aspect (the ‘’feel’’) of Portonovi on daily basis at all times; To pre-empt, troubleshoot, and solve any Customer Service issues before they even arise; To proactively seek for new and improve the existing Lifestyle Services to the benefit of all PRMC stakeholders;
- To proactively research Homeowners’ profiles (including their families, friends, and associates) with the aim of providing and/or introducing top notch bespoke Customer Lifestyle Experiences;
- To proactively assist the departmental director in finding ways to continuously improve the range of services & experiences offered;
- To be aware of all Lifestyle Services and scheduled in-house group activities offered to customers;
- To ensure Lifestyle Services department policies and procedures (opening hours, employee shifts) are enforced;
- To supervise and maintain the Lifestyle Services offices, including the (but not limited to) following: employee appearances and attitudes, office cleanliness, merchandising and brochure inventories;
- To prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts;
- To manage sales reports and cash handling;
- To monitor and handle guest reviews, responding promptly;
- To report security issues; To monitor supplies and equipment;
- To maintain a top quality, professional work environment;
- To attend department meetings as required and actively participate in the Customer Experiences department;
- To liaise with all employees on lifestyle services related issues;
Preferred competencies:
- Ability to manage a budget
- Advanced knowledge of Concierge/Lifestyle services processes and procedures
- Proven organizational and outstanding interpersonal and social skills
- Computer literate (MS Office package), technology savvy, and up to date on trends
- Customer service orientated
- Excellent spoken and written English
- Knowledge of other languages preferred
- A keen eye for detail
- Passionate about continuously researching, suggesting, and ultimately improving the overall emotional/experiences aspect (the ‘’feel’’) of Portonovi
- Flexible and stress resistant personality
- Drive to take customer expectations above and beyond at all times
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This is an exceptional opportunity to become part of the Portonovi team.
If you are interested, please contact us and send your CV to career@portonovi.com.
Application deadline: July 15, 2026
