ВАКАНСИИ PORTONOVI

Job description:

Lifestyle Services Manager is one of the key persons to execute PRMC’s Vision of providing the ultra-luxury experience to all of our stakeholders;

• An eye for detail kind of a person with readiness and eagerness to please and improve the overall emotional/experiences aspect (the ‘’feel’’) of Portonovi on daily basis at all times; To pre-empt, troubleshoot, and solve any Customer Service issues before they even arise; To proactively seek for new and improve the existing Lifestyle Services to the benefit of all PRMC stakeholders;
• To proactively research Homeowners’ profiles (including their families, friends, and associates) with the aim of providing and/or introducing top notch bespoke Customer Lifestyle Experiences;
• To proactively assist the departmental director in finding ways to continuously improve the range of services & experiences offered;
• To be aware of all Lifestyle Services and scheduled in-house group activities offered to customers;
• To ensure Lifestyle Services department policies and procedures (opening hours, employee shifts) are enforced;
• To supervise and maintain the Lifestyle Services offices, including the (but not limited to) following: employee appearances and attitudes, office cleanliness, merchandising and brochure inventories;
• To prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts;
• To manage sales reports and cash handling;
• To monitor and handle guest reviews, responding promptly;
• To report security issues; To monitor supplies and equipment;
• To maintain a top quality, professional work environment;
• To attend department meetings as required and actively participate in the Customer Experiences department;
• To liaise with all employees on lifestyle services related issues;

 Preferred competencies:

• Ability to manage a budget
• Advanced knowledge of Concierge/Lifestyle services processes and procedures
• Proven organizational and outstanding interpersonal and social skills
• Computer literate (MS Office package), technology savvy, and up to date on trends
• Customer service orientated
• Excellent spoken and written English
• Knowledge of other languages preferred
• A keen eye for detail
• Passionate about continuously researching, suggesting, and ultimately improving the overall emotional/experiences aspect (the ‘’feel’’) of Portonovi
• Flexible and stress resistant personality
• Drive to take customer expectations above and beyond at all times