Portonovi is seeking a well-motivated candidate to become part of Lifestyle Services Department.
Job description:
- Checks in guests in an efficient and friendly manner, using guest name whenever possible
- Assures that guest is assigned type of room requested and the correct rate is charged
- Arranges for luggage to be delivered to guest room; Issues correct keys to the guest
- Checks out guest at end of stay
- Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
- Settles bill accurately through credit card, cash, or city ledger transaction
- Maintains a balanced cash float assigned by the resort
- Makes change, cashes checks, and exchanges foreign currency
- Reconciles all transactions at the close of each shift
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
- Assist in the process of resolves customer complaints
- Assists customers in all inquiries in connection with resort services, hours of operations, key personnel
- Responds to all guest requests in an accurate and timely manner
- Utilizes a variety of computer systems to check guests in and out, runs daily reports and selects and blocks rooms for arriving guests
- Accepts reservations, changes and cancellations in the absence of Residential Lettings Department Staff
- Able to answer all incoming resort calls direct them appropriately
- Gets to know Portonovi Homeowners, their families, and all other stakeholders in order to be able to customize our services and provide prime experiences
- To report security issues
- This job may require night time shift engagement defined by internal roster
Qualifications and Experience:
- IV level of education
- Fluent in English language (spoken and written)
- Computer literate (MS Office package); familiarity with Opera PMS preferred
- Customer service oriented
- Flexible and stress resistant personality
- Drive to take customer expectations above and beyond at all times
- Flexible schedule may include nights, weekends and holidays
If you believe you have the experience and skills required for this position and are looking for a role that will challenge you in a growing market, then please do not hesitate in applying.
All applications will be dealt with in strict confidence. Please indicate the name of the position you are applying.
Applications deadline – 31.03.2023
